Hiring Organization / Company: Jpmorgan Chase Bank, N.a.
Basic Salary: To Be Discussed
Employement Type: Full-Time
The Customer Service Specialist will resolve customer issues related to InstaMed's platform for healthcare and financial transactions. By maintaining frequent voice and email contact with customers and business partners, the Customer Service Specialist manages our customers' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position groomed for future growth with the company.
- Answer phone calls and emails from customers in a professional and courteous manner
- Resolve technical customer issues in an effective and expedient manner
- Create and maintain case documentation in InstaMed's CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
- Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
- Manage escalation of incidents within Customer Service and to other departments
- Setting customer expectations and managing sensitive customer situations
- Effectively communicate technical information to end users
- Any other duties as applicable to the position
Specific Job Skills include:
- Ability to work onsite in Philadelphia, PA, from 12:30 p.m. - 9:00 p.m. EST Monday - Friday
- Internship or professional experience in a customer-facing position preferred
- Knowledge of healthcare or financial applications is preferred
- Associate's degree required
- Excellent organizational skills in managing timelines of customer issue resolution
- Effectively communicate between all levels and departments
- Ability to apply analytical techniques to solve problems
- Capacity to function and multitask in a fast-paced environment
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Job Location Information:
Location: Philadelphia, Pa
Date Posted: 2021-06-10
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