Hiring Organization / Company: Jpmorgan Chase Bank, N.a.
Basic Salary: To Be Discussed
Employement Type: Full-Time
InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed's solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.
Position location: Pennsylvania
Reports to: Contracting Manager
The Contracting Analyst is an entry level position responsible for the data integrity of the InstaMed Network and ensuring that payments are made to the correct and appropriate Provider during the onboarding process. Attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. The Contracting Analyst will need to master and understand InstaMed's standard operating procedures to effectively process enrollments and complete responsibilities. This individual will assist and take initiative in identifying, assessing, and resolving concerns, escalating whenever necessary. Effective communication is required to promote customer experience and collaborate with other team members as necessary.
Essential Functions :
- Master departmental procedural processes and analyze information to determine course of action, while maintaining compliance and business requirements.
- Complete due diligence and reinforce KYC policies to ensure anti-money laundering standards and prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
- Research, synthesize and verify customer information to facilitate outreach and resolution.
- Identify potential fraudulent accounts using investigative skills and available resources.
- Manage multiple work queues and prioritize as necessary to provide best possible customer experience.
- Maintain professional and courteous manner while addressing customer calls or emails.
- Speak with customers to review their request (enrollment, change, etc.) and provide guidance on next steps to effectively resolve issues, while promoting a positive customer experience.
- Communicate relevant information effectively to customers and team members, including but not limited to requirements, updates, and timelines.
- Document progress and next steps taken for internal transparency.
- Any other duties applicable to the position.
- Customer facing experience is preferred.
- Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial.
- Proficiency with computer and Microsoft Office products.
- Strong attention to detail, organizational, and time management skills.
- Effective and professional communication.
The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.
We offer a competitive compensation package. Benefits include medical, dental, Long-Term Disability, Life Insurance and 401(k). Salary history and experience will be considered.
InstaMed is an Equal Opportunity Employer JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Job Location Information:
Location: Philadelphia, Pa
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